Return and Refund Policy

Effective Date: August 5, 2026
At KAGO, each product is created and presented with care as an art object inspired by Korean art and the work of our collaborating artists. Please review the following policy before completing your purchase.

1. Return Period

For eligible products, you may request a return within 7 days from the date the product is delivered.
Customers residing in a country or region where mandatory consumer law provides a longer cancellation or return period will receive the rights required under the applicable local law.
To request a return, please contact us before sending the product back. Returns sent without prior approval may not be accepted.

2. Return Eligibility

To receive a full refund, the product should be returned unused and, where reasonably possible, with all original packaging, protective films, tags, certificates, story cards, accessories, and components.
The product must be securely repackaged to prevent damage during return shipping.
Opening or reasonably handling the product solely to inspect its nature, characteristics, or condition does not automatically make the product ineligible for return.
Where permitted by applicable law, KAGO may deduct an amount reflecting any diminished value caused by handling beyond what is reasonably necessary to inspect the product.

3. Made-to-Order and Customized Products

Some KAGO products are produced after an order is placed.
Standard made-to-order products that are not individually customized will be handled in accordance with this policy and applicable consumer law.
Products individually created, personalized, engraved, resized, modified, or otherwise specially produced according to a customer's specific request may not be eligible for cancellation, return, or exchange after production has begun, where permitted by applicable law and where the customer has been informed of and agreed to this condition before purchase.
For orders governed by Korean law, a cancellation or return restriction for individually made products will apply only where accepting the return would be expected to cause KAGO irrecoverable material loss, the restriction was separately disclosed before purchase, and the customer provided written or electronic consent before production began.
Limited-edition status alone does not automatically exclude a product from return unless the product also meets a legally permitted exception.

4. Non-Returnable Products

Returns may be refused in the following circumstances, to the extent permitted by applicable law:
• The product has been damaged due to the customer's handling, use, installation, or storage beyond what is reasonably necessary to inspect it
• The product has been used, altered, repaired, washed, installed, or modified
• Essential certificates, edition cards, accessories, or components are missing, or the product's value has been materially reduced by damage or handling attributable to the customer
• The product was individually customized or personalized for the customer and the legally required prior notice and consent were provided
• The product is marked as final sale where such a restriction is legally permitted
Minor variations in color, texture, handcrafted finish, or appearance that were clearly disclosed on the product page are not considered defects. Screen settings and lighting conditions may also cause colors to appear slightly different.

5. How to Request a Return

To request a return, please contact:
Email: kartglory@gmail.com
Please include:
• Your order number
• Your name and contact information
• The product you wish to return
• The reason for the return
• Photographs of the product and packaging, where relevant
After reviewing your request, we will provide return instructions and the approved return address.
Please do not send products back without receiving return instructions from KAGO.

6. Return Shipping Costs

For returns due to a change of mind, incorrect selection, or personal preference:
• The customer is responsible for return shipping costs
• The customer may also be responsible for the original outbound shipping cost that was waived through a free-shipping promotion, where permitted by law. This deduction will not apply where applicable consumer law requires reimbursement of standard outbound delivery costs
• International return shipping, customs clearance fees, duties, and related costs are the customer's responsibility
For products that are defective, damaged during delivery, or different from the product ordered, KAGO will bear the reasonable return or replacement shipping costs.
No penalty or cancellation fee will be charged solely because a customer exercises a legally valid right of withdrawal.

7. Damaged, Defective, or Incorrect Products

Please inspect your order immediately after delivery.
When possible, contact us within 48 hours of delivery if the product:
• Arrived damaged
• Has a manufacturing defect
• Is different from the product ordered
• Is missing a component
Please provide photographs of the product, inner packaging, outer shipping box, and shipping label.
The 48-hour notification request is intended to help us investigate shipping damage promptly and does not limit any mandatory rights available under applicable consumer law.
Depending on the circumstances, we may offer:
• A replacement
• A repair
• A partial refund
• A full refund

8. Refund Process

Once the returned product is received, we will inspect it and notify you whether the refund has been approved.
For an approved return, KAGO will initiate the refund to the original payment method within 3 business days after receiving the returned product, unless a different period is required by applicable law.
The time required for the refund to appear in your account may vary depending on your bank, credit card company, PayPal, or payment provider.
Shipping charges are generally non-refundable, except where the return results from an error by KAGO or where applicable law requires reimbursement.
For eligible statutory withdrawals in the European Union or another applicable jurisdiction, KAGO will refund the cost of the least expensive standard delivery method offered for the order. Additional costs arising from an upgraded or expedited delivery method are not refundable unless required by law.
Customs duties, import taxes, brokerage fees, and currency conversion fees paid to government authorities, carriers, banks, or other third parties may not be refundable by KAGO, except where applicable law requires otherwise.

9. Order Cancellations

Cancellation requests should be submitted as soon as possible.
Orders may generally be cancelled before fulfillment or production begins.
Once production has begun, individually customized or personalized products may no longer be cancellable where the customer received prior notice and provided the legally required consent.
KAGO cannot guarantee cancellation after an order has entered production, packaging, or shipment.

10. Exchanges

We do not currently offer direct exchanges for change-of-mind requests.
Where a product is eligible for return, the customer may return the product and place a new order for the preferred item.
Defective, damaged, or incorrectly delivered products may be replaced following review by KAGO.

11. International Orders

Customers are responsible for confirming whether a product may be legally imported into the destination country.
Import duties, taxes, customs fees, and brokerage charges imposed by the destination country are generally the customer's responsibility.
Refusal to pay customs charges or failure to collect a shipment may result in the actual return shipping, customs, storage, and handling costs being deducted from the refund, where permitted by law.

12. European and Other Mandatory Consumer Rights

Customers located in the European Union or another jurisdiction that provides a mandatory cancellation period longer than 7 days will receive the cancellation and return rights required by that jurisdiction.
For eligible EU consumer orders, the statutory withdrawal period is generally 14 days after delivery, subject to legally permitted exceptions such as qualifying personalized products.

13. Contact Us

For questions regarding returns, refunds, cancellations, or damaged products, please contact:
KAGO
Operated by K ART GLORY Co., Ltd.
Telephone: +82-1899-1538
Email: kartglory@gmail.com