Shipping Policy

Effective Date: August 5, 2026
KAGO carefully prepares and packages each product to protect its artistic quality and condition during delivery. Please review the following shipping terms before placing your order.

1. ORDER PROCESSING TIME

Orders are processed after payment has been successfully completed.
Estimated processing times are as follows:
• In-stock products: 3-7 business days
• Made-to-order products: approximately 14-28 business days
• Customized, limited-edition, or special-production products: as stated on the relevant product page
Processing times exclude weekends and public holidays in the Republic of Korea.
Some products may require additional time for production, artist approval, quality inspection, protective packaging, or certificate preparation.
Where an order contains products with different processing times, the order may be shipped together after all products are ready unless KAGO decides to ship the products separately.

2. SHIPPING FROM

All orders are prepared and dispatched from the Republic of Korea unless otherwise stated on the product page.

3. DOMESTIC SHIPPING WITHIN SOUTH KOREA

Standard domestic shipping charges are calculated and displayed at checkout.
Free standard shipping is available for domestic orders with a product subtotal of KRW 80,000 or more after discounts.
Estimated delivery time after dispatch is generally 1-3 business days.
Delivery to Jeju Island, islands, mountainous regions, and other remote areas may require additional delivery time and may be subject to additional shipping charges.

4. INTERNATIONAL SHIPPING

International shipping is available only to the countries and regions displayed during checkout.
International shipping charges are calculated based on factors including:
• Destination country or region
• Package weight and dimensions
• Product type
• Required protective packaging
• Selected shipping service
Free standard international shipping is available for orders with a product subtotal of USD 200 or more after discounts, or the equivalent amount displayed at checkout.
Free-shipping eligibility does not include customs duties, import taxes, brokerage fees, local taxes, or other charges imposed by the destination country.
Certain oversized, fragile, framed, customized, or specially packaged products may be excluded from standard or free-shipping promotions. Any separate shipping conditions will be stated on the product page or communicated before fulfillment.

5. ESTIMATED INTERNATIONAL DELIVERY TIME

International delivery generally takes approximately 5-15 business days after dispatch.
Delivery time begins after the applicable processing or production period and does not include the time required to produce a made-to-order product.
Actual delivery times may vary depending on:
• Destination country
• Customs clearance
• Local postal or courier operations
• Import inspections
• Public holidays
• Weather conditions
• Transportation disruption
• Other circumstances outside KAGO's reasonable control
Estimated delivery dates are provided for guidance only and are not guaranteed arrival dates.

6. SHIPPING CONFIRMATION AND TRACKING

Once an order has been dispatched, the customer will receive a shipping confirmation email containing tracking information where tracking is available.
Tracking information may take up to 48 hours to become active after the shipment has been collected by the carrier.
Customers are responsible for monitoring the delivery status and responding promptly to any requests from the carrier or customs authority.

7. CUSTOMS DUTIES, IMPORT TAXES, AND FEES

International orders may be subject to customs duties, import taxes, value-added tax, brokerage fees, handling fees, or other charges imposed by the destination country.
Unless these charges are expressly collected during checkout, they are not included in the product price or shipping charge and must be paid by the recipient.
KAGO does not control or determine the amount of customs duties or import taxes.
Customers are responsible for confirming the import rules, tax requirements, and customs procedures applicable in their country before placing an order.
A delay caused by customs inspection or unpaid customs charges does not constitute a shipping defect or delivery failure by KAGO.

8. CUSTOMER INFORMATION AND DELIVERY ADDRESS

Customers must provide complete and accurate:
• Recipient name
• Delivery address
• Postal code
• Telephone number
• Email address
• Customs or personal identification information where required
Please contact KAGO immediately if the delivery information needs to be changed.
Address changes cannot be guaranteed after the order has entered production, packaging, or shipment.
KAGO is not responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or outdated information provided by the customer.
Where a package must be resent due to incorrect customer information, the customer may be responsible for the additional shipping cost.

9. FAILED DELIVERY AND UNCLAIMED PACKAGES

Customers are responsible for receiving or collecting their shipment within the period specified by the carrier or customs authority.
A shipment may be returned to KAGO where:
• The recipient is unavailable
• The address is incorrect or incomplete
• The package is not collected
• Customs charges are not paid
• Required customs information is not provided
• The recipient refuses delivery
Where a package is returned for a reason attributable to the customer, the actual costs of outbound shipping, return shipping, customs clearance, storage, handling, and redelivery may be deducted from the refund or charged before reshipment, to the extent permitted by applicable law.
Original shipping charges are generally non-refundable in these circumstances.

10. REFUSED SHIPMENTS

Refusing a shipment does not automatically constitute an approved cancellation or return.
Customers should contact KAGO before refusing delivery.
Where a shipment is refused without prior authorization, any resulting shipping, customs, storage, return, or handling expenses may be deducted from the refund, where permitted by law.

11. DELAYED SHIPMENTS

KAGO will make reasonable efforts to dispatch orders within the stated processing period.
However, delivery may be delayed by circumstances outside our reasonable control, including:
• Customs inspections
• Carrier disruption
• Severe weather
• Natural disasters
• Strikes
• Government restrictions
• War or civil disturbance
• Material shortages
• High seasonal shipping volume
• Incorrect customer information
KAGO will assist customers in requesting available tracking information or opening a carrier investigation where appropriate.
Mandatory consumer rights under applicable law are not affected by this section.

12. LOST SHIPMENTS

If the tracking information shows no movement for an unusual period or the shipment appears to be lost, please contact KAGO at:
kartglory@gmail.com
KAGO may initiate a carrier investigation before providing a remedy. However, the investigation process will not limit any mandatory consumer rights.
If a shipment is confirmed as lost, or if delivery cannot be completed within the period required by applicable law, KAGO will provide an appropriate replacement or refund.

13. DAMAGED PACKAGES OR PRODUCTS

Customers should inspect the package and product immediately after delivery.
Where possible, please contact KAGO within 48 hours of delivery if:
• The outer package is visibly damaged
• The product is broken, cracked, scratched, or otherwise damaged
• Any product component is missing
• The delivered product is different from the product ordered
Please provide:
• Order number
• Photographs of the outer shipping box
• Photographs of the shipping label
• Photographs of the internal packaging
• Photographs or video showing the product damage
Please retain all packaging materials until the claim has been reviewed.
Depending on the circumstances, KAGO may offer a repair, replacement, partial refund, or full refund in accordance with our Returns & Refunds Policy.
The 48-hour notification request helps us investigate carrier damage and does not limit any mandatory consumer rights.

14. MULTIPLE AND PARTIAL SHIPMENTS

Products in the same order may be dispatched separately due to differences in:
• Production schedule
• Product size
• Packaging requirements
• Inventory location
• Shipping restrictions
Where KAGO divides an order into multiple shipments, the customer will not be charged additional shipping fees unless the separate shipment was requested by the customer.

15. PRE-ORDERS AND MADE-TO-ORDER PRODUCTS

Pre-order and made-to-order products are shipped according to the estimated schedule stated on the relevant product page.
The stated schedule may change due to production requirements, material availability, quality inspection, artist approval, or circumstances outside KAGO's reasonable control.
Where a significant delay occurs, KAGO will provide updated information to the customer.

16. SHIPPING RESTRICTIONS

KAGO may be unable to ship certain products to particular countries or regions due to:
• Import restrictions
• Carrier limitations
• Product dimensions or materials
• Sanctions or trade regulations
• Customs requirements
• Delivery-service limitations
If an order cannot be shipped to the selected destination, KAGO will notify the customer and refund any payment received for the affected product.

17. RETURNS

Shipping conditions relating to cancellations, returns, exchanges, defective products, and refunds are governed by our Returns & Refunds Policy.
The Returns & Refunds Policy forms part of this Shipping Policy.
18. CONTACT INFORMATION
For questions regarding shipping, tracking, customs, delayed delivery, or damaged packages, please contact:
KAGO
Operated by K ART GLORY Co., Ltd.
Email: kartglory@gmail.com | Telephone: +82-1899-1538